Delete your data
This page explains how to delete the data Hazonlive stores about you — including the data we receive from Facebook and Instagram when you connect a Page or an Instagram Business account.
What we store from Facebook and Instagram
When you connect a channel, we store the Page ID, the Page name and the Page access token of the Page you selected, plus the ID and username of the linked Instagram Business account. Access tokens are stored encrypted. We do not store Page insights, follower data or messages of people who interact with your Page.
1. Disconnect the channel (immediate, self-service)
- Sign in at hazonlive.com.
- Open Settings and switch to the Integrations tab.
- In the Social media connections card, click the bin icon next to the connection.
The stored Page and Instagram data, including the access token, is deleted from our database immediately.
2. Delete your account and all data (immediate, self-service)
- Sign in and open Knowledge & memory.
- Switch to the Data & log tab.
- Under Your data (GDPR), choose to delete your account.
This deletes your workspaces with all of their content and files, cancels running subscriptions, and removes your user account. Records we are required to keep (audit entries) are anonymised. This cannot be undone.
3. Ask us by email
Write to kontakt@hazonlive.com with the subject “Data deletion”. We confirm and complete the deletion within 30 days.
4. Additionally: revoke access at Meta
On Facebook, go to Settings & privacy → Settings → Apps and websites and remove Hazonlive. That revokes our access at Meta. The copy stored with us is removed via step 1, 2 or 3.
Details on storage periods and your other rights are in our privacy policy. Controller: AGAPE INNOVATIONS GROUP INC., Toronto, Canada (see imprint).